Understanding today’s clients, anticipating tomorrow’s needs

We spoke with Andreas Johansson, Head of Sales and Client Relations, Industry Division, Rejlers Sweden, about what it means to be a client-led company, how we build partnerships that last and why understanding what comes next is just as important as understanding what clients need today.

How does Rejlers approach client management and build long-term relationships?

When you focus on something, it tends to grow. At Rejlers, we apply this principle every day in our client management. We have been collaborating with some of our clients, such as LKAB and Vattenfall, for decades. We achieve long-term relationships through engagement at all levels, from CEO level dialogues to daily discussions between our dedicated client account managers and our clients’ project managers. Our client teams are further supported by internal steering committees that ensure ongoing, successful collaboration.

Of course, we also work with new clients, such as Viscaria, a scale-up company reopening a copper mine in northern Sweden. And for both long-standing and new clients, we have shifted from being a service-led organisation – offering existing skills and solutions – to becoming a client-led company. This means we proactively work to understand emerging needs and develop our capabilities accordingly to ensure long-term value.

How does Rejlers’ broad expertise help meet clients’ evolving needs?

We do this in part by leveraging our extensive cross-sector expertise and through client teams that consist of experts from multiple disciplines. These strengths allow us to transfer innovations between industries, identifying and applying, for example, insights from pulp and paper or chemicals and refineries to mining and metals.

This breadth also enables us to spot emerging societal trends, such as the growing attention on resilience and defence, which is highly relevant for all our energy, industry and infrastructure clients.

We also apply our deep expertise and draw on tools, such as the Rejlers Sustainalyzer, to enable our clients’ progress towards a sustainable future. With our structured approach to client management, we focus on individual client requirements while gaining insight into the future needs of entire sectors. This enables us to work together with our clients to unlock potential, create long-term value and drive sustainability and growth.

Read more in Rejlers Annual Report